Refund Policy

Last Updated: August 18, 2026

Preamble & Trademark Disclaimer

Thank you for choosing Sejal Infotech ("Company", "we", "us", or "our"). We specialize in developing software add-ons, modules, and extensions designed to integrate with third-party web-based platforms, including Perfex CRM and Rise CRM.

Disclaimer: Perfex CRM, Rise CRM, and other third-party software names or logos are the registered trademarks of their respective owners. Sejal Infotech is an independent software development provider and is not endorsed by, directly affiliated with, or sponsored by these trademark holders unless expressly stated.

1. Scope of Policy & Marketplace Exclusions

• Direct Purchases: This policy applies exclusively to digital products, modules, extensions, and plugins purchased directly via the official Sejal Infotech website or through our authorized direct invoicing systems.

• Third-Party Marketplaces (e.g., Codecanyon / Envato): Purchases made via third-party platforms are governed exclusively by the refund rules of the respective marketplace (e.g., Envato Market Refund Rules). All refund claims for marketplace transactions must be initiated through that platform’s dashboard and will be adjudicated under marketplace terms.

2. Nature of Digital Products & Statutory Waiver Our products consist of non-tangible, irrevocable digital software licenses and source code.

• Waiver of Cooling-Off Period: By completing your purchase and generating, downloading, or accessing the software or license key, you expressly consent to immediate performance of the contract and acknowledge that you waive any statutory right of withdrawal, cooling-off period, or unconditional cancellation under applicable consumer protection laws.

• No Unconditional Cancellations: Except as expressly provided in Section 4, all direct software license sales are final.

3. Pre-Purchase Demos & License Enforcement

• Pre-Purchase Due Diligence: We provide interactive live demos and technical documentation for our products. Buyers are required to review specifications and test functionality prior to purchase. Refunds will not be issued for absent features, UI preferences, or design choices evident in the public demo.

• License Revocation & Anti-Piracy: Software usage is governed by an integrated license verification key. Approval of a refund immediately invalidates, deactivates, and blacklists the associated license key. Continued deployment, execution, or distribution of refunded software constitutes unauthorized use and copyright infringement, reserving our right to pursue statutory remedies and block access to future updates.

4. Eligible Criteria for Refund Requests Refund requests for direct purchases will be assessed exclusively against the following two conditions:

• A. Critical Defect / Fatal Software Error:

  1. The defect substantially impairs the core functionality of the module and is directly attributable to our source code.

  2. The defect is reported to our support desk within 14 calendar days from the date of purchase.

  3. You provide adequate technical cooperation (error logs, reproduction steps, and temporary environment access if required).

  4. The technical support team is unable to provide a patch, workaround, or resolution within 5 business days following receipt of full, verified access and error reproduction data.

• B. Material Misrepresentation:

  1. The delivered software materially diverges from documented core specifications or live demo capabilities existing at the time of purchase.

  2. The discrepancy is documented via system logs and visual evidence. Minor aesthetic alterations or non-functional modifications do not constitute material misrepresentation.

5. Support Renewals & Professional Services

• Item Support Extensions: Fees paid for extending or renewing technical support packages are non-refundable once the support term commences.

• Custom Installation & Development Services: Any fees paid for custom configuration, installation, or bespoke development are non-refundable once work has commenced.

6. Ineligible Circumstances Refund claims will be categorically declined if the issue arises from:

• Change of Mind: Decisions that the software is no longer needed, desired, or commercially viable for your business.

• Third-Party & Environment Conflicts: Incompatibilities caused by unapproved third-party plugins, server-level firewalls, non-standard hosting limitations (e.g., restricted cPanel/hosting configurations, missing PHP extensions), or modifications to the core CRM code.

• Outdated Core Software: Running our module on an unsupported, outdated, or altered core platform version that deviates from our published system compatibility matrix.

• Non-Cooperation: Refusal to provide error logs, technical details, or temporary non-production administrative access reasonably necessary to investigate the defect.

7. Refund Protocol & Data Safety Disclaimer

• Submission: Submit a support ticket at support@addons.sejalinfotech.com containing your full name, invoice reference ID, registered email, and License Verification Key.

• Diagnostics & Temporary Access: If our engineers require server access to isolate bugs, you must provide temporary, restricted administrative credentials.

• Data Backup Responsibility: You remain solely responsible for backing up your databases, CRM records, and server environments prior to granting technical support access. Sejal Infotech assumes no liability for pre-existing system vulnerabilities or unbacked data.

8. Chargebacks and Payment Disputes Initiating a chargeback or payment dispute with a card issuer or payment gateway without first exhausting our technical support resolution process constitutes a breach of these terms. In such events, we reserve the right to immediately terminate active software licenses, invalidate access keys, and report the dispute with full transactional and telemetry logs.

9. Processing and Reimbursements

• Evaluation: Complete refund submissions are reviewed within 3 to 5 business days.

• Settlement: Approved refunds are processed to the original payment source (Credit Card, Net Banking, UPI, or PayPal) within 5 to 10 business days, subject to your financial institution’s processing cycles.

10. Governing Law & Dispute Resolution This Policy is governed by and construed in accordance with the substantive laws of India. Any controversy, claim, or dispute arising out of or relating to this Policy or transactions hereunder shall be subject to the exclusive jurisdiction of the competent courts located in Rajkot, Gujarat, India.

11. Modifications We reserve the right to revise this policy periodically. Material revisions will be marked by the "Last Updated" timestamp at the top of this document. Continuing to purchase or use our products following updates constitutes acceptance of the modified policy.